Terms Of Services
At Kaavin's, we are committed to delivering a seamless and delightful shopping experience. Please take a moment to review our shipping policy:
Welcome to Kaavin's, a leading skincare brand committed to providing high-quality products for radiant, healthy skin. These terms and conditions govern the use of our skincare products and services, including our e-commerce site. By accessing or using our products, you acknowledge and agree to abide by these terms.
Ownership and Jurisdiction:
Kaavin's is a registered skincare brand with its principal office located in Solan, Himachal Pradesh, India. All legal matters and disputes arising from the use of our products are subject to the jurisdiction of the competent courts in Solan, Himachal Pradesh.
Product Information:
We take great care in providing accurate and up-to-date information about our products, including detailed ingredient lists, usage instructions, and benefits. However, this information is for general guidance only. For specific concerns or conditions, consult a healthcare professional.
Ordering and Payment:
Orders can be conveniently placed through our official website or authorized retailers. Payment can be made securely through various approved methods, including credit/debit cards, digital wallets, and net banking. We ensure a seamless shopping experience for our valued customers.
Shipping and Delivery:
We strive to process and dispatch orders promptly. Delivery times may vary based on location, shipping method, and external factors such as holidays or unforeseen events. Any delays will be communicated promptly through the contact information provided during the ordering process.
Returns and Refunds:
We want you to be completely satisfied with your purchase. Our return policy allows for the return of unused, unopened products within 30 days of purchase. Refunds will be issued after a thorough inspection to ensure product integrity. Please refer to our dedicated Returns and Refunds policy for detailed information.
Product Usage and Allergies:
It is imperative to follow the usage instructions provided with each product. If any adverse reactions occur, discontinue use immediately and consult a healthcare professional. We recommend performing a patch test before full application, especially if you have sensitive skin or known allergies.
Intellectual Property:
All content on our website, including text, images, logos, and trademarks, are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited. Any unauthorized use may result in legal action.
Privacy Policy:
Your privacy is of utmost importance to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and products, you consent to the terms outlined in our Privacy Policy.
PROHIBITED ACTIVITIES
The Site may only be accessed and used for the purposes for which it is intended by us. The use of the Site for any commercial purposes other than those we have expressly approved or supported is strictly prohibited.
You consent as a Site user not to:
- Any unauthorised use of the website is prohibited, as is the automated or deceptive creation of user accounts or the gathering of users’ usernames and/or email addresses for the purpose of sending unsolicited email.
- Trick, defraud, or mislead both us and other users, particularly when attempting to learn private account information like user passwords.
- Use our support services improperly or make fictitious reports of abuse or misconduct.
- Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other content, such as excessive capitalization and spamming (repeatedly posting the same message), that obstructs another party’s uninterrupted use and enjoyment of the site or that alters, impairs, disrupts, or interferes with the site’s use, features, functions, operation, or maintenance.
CONTRIBUTION LICENSE
In accordance with the terms of the Privacy Policy and your choices (including settings), you and the Site agree that we may access, store, process, and use any information and personal data that you voluntarily provide.
By offering suggestions or other feedback about the Site, you consent to our using and sharing it for any purpose without paying you anything.
Your Contributions are not our property, according to us. All of your contributions, as well as any associated intellectual property rights or other proprietary rights, remain wholly yours. We are not responsible for any claims or representations made by you in any of your Contributions and any other proprietary rights linked to your Contributions, including any intellectual property rights. We disclaim all responsibility for any statements or representations made by you in any of your Contributions to the Site. You expressly agree to absolve us of all liability and to forgo taking legal action against us in connection with your contributions, which you are solely responsible for on the Site.
Disclaimer of Liability:
While we take every precaution to ensure the quality and safety of our products, Kaavin's is not liable for any direct or indirect damages, including but not limited to allergic reactions or misuse of products. For specific skincare concerns, consult a healthcare professional.
GUIDELINES FOR REVIEWS
We might give you areas on the website where you can submit reviews or ratings. The following requirements must be met when posting a review:
- You must have first-hand knowledge of the person or entity being reviewed;
- Your reviews must not use derogatory language or be abusive, racist, or hateful;
- Your reviews must not make references to illegal activity;
- You must not be affiliated with rival organisations; and
- Your reviews must not contain offensive profanity or derogatory, abusive, racist, or hateful language
- Your reviews shouldn’t allude to illegal activity;
- If you post a negative review, you shouldn’t be associated with a competitor;
- You shouldn’t draw any conclusions about the legality of behaviour;
- You can’t post any false or misleading statements; and
- You can’t run a campaign to persuade people to post reviews, whether they’re positive or negative.